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Securing loyalty through satisfaction.Identifying how to become your customer's preferred supplier.Managing dissatisfaction.Cross-selling through advice.PMI accreditation: earn 0.5 points toward your Leadership certification.
Wer teilnehmen sollte
Anyone who works in direct contact with customers.
Kursvoraussetzungen
No prerequisites.
Was du lernen wirst
By the end of this module, you will be able to build customer loyalty at each contact, cross-sell effectively and deal with potential complaints.
Zusätzliche Informationen
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.