- Pay Attention to the Customer's Interests
- Omnichannel: A Winning Strategy
- Delight the Customer for Exponential Results
- It's Up to You Now!
Wer teilnehmen sollte
All those who have to build a customer journey: marketing manager, customer relationship manager, customer experience manager, community manager, key account manager...
Was du lernen wirst
At the end of this module, you will be able to:
- Design the customer journey according to their profile and what they value and leverage omnichannel frameworks in the hybrid world
- Promote extraordinary experiences to delight customers
Was enthalten ist
A practical approach to promote effective strategies that provide a customer experience that allows you to retain and win new customers. Affirming your product/service in the market through customer satisfaction and generating results for your business.
Zusätzliche Informationen
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.
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