ITIL 4 Practitioner: Relationship Management

ITIL 4 Practitioner: Relationship Management

PeopleCert NIC-PC-ITILRM

EUR 430,00
exkl. MwSt.

The purpose of this module is to establish how to nurture the links between the organisation and its stakeholders at strategic and tactical levels.

This self-paced e-learning course provides comprehensive guidance on the Relationship Management practice as outlined in ITIL® 4. Accredited by PeopleCert, this course helps learners understand how to establish and nurture positive relationships with stakeholders at all levels to ensure successful service delivery and value co-creation.

You’ll learn how to build trust, manage expectations, and align IT services with business goals through effective communication, collaboration, and stakeholder engagement strategies. The course also prepares you for the ITIL® 4 Practitioner: Relationship Management certification exam.

Wer teilnehmen sollte

This course is ideal for:

  • Service managers and relationship managers

  • ITSM professionals working closely with business stakeholders

  • Customer success managers and account managers in IT environments

  • Individuals responsible for stakeholder engagement and satisfaction

  • Anyone holding the ITIL® 4 Foundation certification and seeking to specialize

Kursvoraussetzungen

  • ITIL® 4 Foundation certification (mandatory)

  • Familiarity with IT service delivery, business alignment, or stakeholder communication is helpful

Was du lernen wirst

By the end of this course, you will be able to:

  • Understand the purpose, scope, and value of the Relationship Management practice

  • Identify and analyze stakeholder needs, influence, and expectations

  • Build and maintain positive relationships with internal and external stakeholders

  • Facilitate collaboration across business and IT teams to co-create value

  • Use trust-building, communication, and negotiation techniques effectively

  • Align stakeholder engagement strategies with the organization’s goals and ITIL® 4 principles

  • Prepare confidently for the ITIL® 4 Practitioner: Relationship Management certification exam

Was enthalten ist

  • Official eBook
  • Exam Voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked Sample Papers 

Zusätzliche Informationen

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details. 

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