What is Conversational AI?

In recent years there has been rapid development of AI systems aimed at communicating with humans. Advances in machine learning mean that chatbots and virtual agents are becoming ever-more capable of understanding, assisting, and entertaining us. Conversational AI is the field that encompasses these technologies, including their design, implementation, and applications. This course introduces learners to Conversational AI and its associated technologies, examining its historical development, its contemporary forms and applications, and other key considerations in its use, all with a particular emphasis on business. The course will focus on intuitions, examples, and concepts surrounding Conversational AI, as opposed to its technical implementation—no coding is required.

This course is intended primarily for learners with a focus on business and/or technology, and specifically those seeking to better understand what Conversational AI is, where it came from, and how it can benefit their organizations. Although the course does not cover the technical aspects of building Conversational AI, Data Scientists, Machine Learning Engineers, and other technically-inclined learners may still find concepts and best practices introduced in the subject matter to be useful.

No prerequisite knowledge is assumed, however a basic understanding of artificial intelligence and machine learning (i.e. what they are, what they do) will be beneficial.

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details.