ITIL 4 Strategist: Direct, Plan and Improve

ITIL 4 Strategist: Direct, Plan and Improve

PeopleCert NIC-PC-ITILDPI

GBP 1,115.00
excl. VAT

Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.

The ITIL® 4 Strategist: Direct, Plan and Improve e-learning course provides essential guidance on creating a structured and agile approach to strategy, governance, and continuous improvement. Positioned at the intersection of both the ITIL 4 Managing Professional and Strategic Leader streams, this course equips IT professionals with the skills to align organizational goals with tactical plans, foster a culture of collaboration, and drive sustainable service management improvements at all levels.

Who should attend

This course is ideal for:

  • IT managers, team leads, and process owners involved in planning and governance

  • Professionals aiming for either the ITIL 4 Managing Professional or Strategic Leader designation

  • Individuals responsible for continual improvement, compliance, and value realization

  • Anyone seeking to improve organizational agility and operational efficiency through better direction and planning

Course Prerequisites

  • ITIL® 4 Foundation certification (required)

  • Experience in service management, team coordination, or governance is beneficial

What you will learn

By the end of this course, you will be able to:

  • Understand how to define and communicate a clear direction for service management

  • Plan for success through effective governance, strategy, and risk management

  • Foster a culture of continual improvement across the organization

  • Use tools and techniques such as OKRs, balanced scorecards, and governance frameworks

  • Apply Agile and Lean thinking in planning and improvement initiatives

  • Prepare for the ITIL 4 Strategist: Direct, Plan and Improve certification exam

What’s included

  • Official eBook
  • Exam Voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked Sample Papers 

Additional information

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details. 

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