Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Essential

Essential cookies help make a website usable by enabling basic functions like course bookings and access to secure areas of the website. The website cannot function properly without these cookies.
Name Description Lifetime
gdpr_cookie_consent Stores the user's cookie consent state for the current domain 1 Year
gdpr_cookie_groups Stores the user's cookie consent state for the current domain 1 Year
FLL_FRONTEND Used for redirecting to sso client 1 Year
FLL_VIEW Used to remember the store view you were last on. 1 Year
form_key Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. 1 Day
mage-cache-sessid This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. 1 Day
mage-cache-storage This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. 1 Day
mage-cache-storage-section-invalidation This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. 1 Day
mage-cache-timeout This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser. 1 Day
mage-messages Necessary for the functionality of the website's chat-box function. 1 Day
PHPSESSID Preserves user session state across page requests. 1 Day
product_data_storage Necessary for the compare-products function on the website. 1 Day
recently_compared_product Necessary for the compare-products function on the website. 1 Day
private_content_version Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. 1 Year
__cf_bm This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 Day
disableNewsletterPopup Used for disabling newsletter popup 1 Year
recently_compared_product_previous Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. 1 Day
recently_viewed_product Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. 1 Day
recently_viewed_product_previous Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. 1 Day
section_data_ids Used in context with the shopping cart functionality. Remembers any wish-list products and visitor credentials when checking out. 1 Day

Functional

These cookies allow us to analyze your use of the sites, evaluate and improve our performance, and provide a better experience. For example, they help us to know which pages are the most popular and see how visitors move around the sites. They also help power optional features, like social sharing tools.
Name Description Lifetime
geo_country 29 Days
geo_country_name 29 Days

Marketing

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Name Description Lifetime
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 Year
_gat Used by Google Analytics to throttle request rate 1 Day
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 Day
_dc_gtm_UA_# Used by Google Tag Manager to control the loading of a Google Analytics script tag. 1 Year
_ga_# Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 1 Year
collect Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. 1 Year
YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen. 1 Year
VISITOR_INFO1_LIVE Tries to estimate the users bandwidth on pages with integrated YouTube videos. 179 Days
Search
Advanced Search
My Cart
Sales & Customer Relationship (Classic)

Sales & Customer Relationship (Classic)

CEG-BU-SACURE-C

GBP 45.90
excl. VAT

The Classic bundles: They last 15 to 20 minutes each course and offer a user friendly
interactive experience on much-needed key business basics.

This "Sales & Customer Relationship (Classic)" learning package consists of the following 16 individual courses:

  • The challenges of customer relations
  • Customer relationship: building trust
  • Customer relationship: practicing active listening
  • Customer relationship: creating commitment
  • Developing loyalty through customer relationships
  • The art of persuading through listening. Part A
  • The art of persuading through listening. Part B
  • Convincing customers with a winning offer
  • Prepare for a win-win negotiation
  • Creating a Win-Win sales approach
  • Establishing the right sales commitments
  • Keys to BtoC sales cycle
  • Keys to BtoB sales cycle
  • Managing clients requests by email and chat
  • How to map your customer journey
  • Providing sales support by phone

A detailed description of each individual course in this package can be found in the "What's included" tab on top.

After booking, this content is immediately available to you and can be used without restriction for 365 days.

Write Your Own Review

Only registered users can write reviews. Please Sign in or create an account

GBP 45.90

The challenges of customer relations

Module 1

The challenges of customer relations

The challenges of customer relations

CG-MH100-EN
Free of Charge
E-Learning
English
365 days
Defining customer satisfaction assessment criteria.Understanding the difference between meeting expectations and creating customer loyalty.Identifying the moments of truth in the customer relationship.Mastering the key emotions in developing customer loyalty.Achieving success in the emotional aspect of customer relations.PMI accreditation: earn 0.5 points toward your Leadership certification.
See more See less
Customer relationship: building trust

Module 2

Customer relationship: building trust

Customer relationship: building trust

CG-MH101-EN
Free of Charge
E-Learning
English
365 days
Identifying the challenges of customer contact.Being successful in the face-to-face meeting.Establishing close communication with the customer.Restoring the balance in sensitive situations.PMI accreditation: earn 0.5 points toward your Leadership certification.
See more See less
Customer relationship: practicing active listening

Module 3

Customer relationship: practicing active listening

Customer relationship: practicing active listening

CG-MH102-EN
Free of Charge
E-Learning
English
365 days
Encouraging customers to talk when making contact.Asking the right questions.Managing obstacles to mutual understanding.Using the right techniques to achieve empathic listening.PMI accreditation: earn 0.5 points toward your Leadership certification.
See more See less
Customer relationship: creating commitment

Module 4

Customer relationship: creating commitment

Customer relationship: creating commitment

CG-MH103-EN
Free of Charge
E-Learning
English
365 days
Using the customer's needs to support your argument.Focusing on customer benefits to deliver satisfaction.Using service-oriented language.Securing customer loyalty, even in a deadlock.PMI accreditation: earn 0.5 points toward your Leadership certification.
See more See less
Developing loyalty through customer relationships

Module 5

Developing loyalty through customer relationships

Developing loyalty through customer relationships

CG-MH104-EN
Free of Charge
E-Learning
English
365 days
Securing loyalty through satisfaction.Identifying how to become your customer's preferred supplier.Managing dissatisfaction.Cross-selling through advice.PMI accreditation: earn 0.5 points toward your Leadership certification.
See more See less
The art of persuading through listening. Part A

Module 6

The art of persuading through listening. Part A

The art of persuading through listening. Part A

CG-MH135A-EN
Free of Charge
E-Learning
English
365 days
Incorporating the five stages of persuasion into your arguments.Using the benefits of listening to help you persuade others.Reassuring your customer that they are being listened to and understood.PMI accreditation: earn 0.5 points toward your Leadership certification.
See more See less
The art of persuading through listening.  Part B

Module 7

The art of persuading through listening. Part B

The art of persuading through listening.  Part B

CG-MH135B-EN
Free of Charge
E-Learning
English
365 days
Mastering the power of questioning to encourage the customer to think in a more mature way.Reinforcing your argument with active listening.PMI accreditation: earn 0.5 points toward your Leadership certification.
See more See less
Convincing customers with a winning offer

Module 8

Convincing customers with a winning offer

Convincing customers with a winning offer

CG-MH136-EN
Free of Charge
E-Learning
English
365 days
Identifying the factors driving your customer's buying decision.Adapting your offer and your arguments to cement your credibility.Using comparative arguments in an ethical way to convince your customer when faced with an offer from a competitor.Structuring your offer in a way that convinces effectively.PMI accreditation: earn 0.5 points toward your Leadership certification.
See more See less
Prepare for a win-win negotiation

Module 9

Prepare for a win-win negotiation

Prepare for a win-win negotiation

CG-MH233-EN
Free of Charge
E-Learning
English
365 days
Clarify the issues of the negotiation.Clarify your objectives.Prepare the negotiation and your arguments.Identify the concessions and possible compensations.PMI accreditation: earn 0.5 points toward your Leadership certification.
See more See less
Creating a Win-Win sales approach

Module 10

Creating a Win-Win sales approach

Creating a Win-Win sales approach

CG-MH130-EN
Free of Charge
E-Learning
English
365 days
Start with success in mind. Go beyond what is obvious. Prepare yourself.
See more See less
Establishing the right sales commitments

Module 11

Establishing the right sales commitments

Establishing the right sales commitments

CG-MH134-EN
Free of Charge
E-Learning
English
365 days
Deliver your promise. Implementing the solution with your buyer. Best practices for a successful follow-up.
See more See less
Keys to BtoC sales cycle

Module 12

Keys to BtoC sales cycle

Keys to BtoC sales cycle

CG-MH236-EN
Free of Charge
E-Learning
English
365 days
Master the four phases of customer interaction to succeed in sales.The welcoming phase: creating a favorable sales climate.The discovery phase: identify and identify the need behind the request expressed by the client.The sales-advice phase: presenting the most suitable solution while focusing on customer benefits.The engagement phase: comforting the customer in his purchasing decision and supporting him until the end.
See more See less
Keys to BtoB sales cycle

Module 13

Keys to BtoB sales cycle

Keys to BtoB sales cycle

CG-MH237-EN
Free of Charge
E-Learning
English
365 days
The 4 key phases of a sales interview in a B to B context:Create contact to initiate the conversationKnow the customer's needs to adapt the offerConvince using the benefits of the offer to persuade to buyConclude the sale to take the order away
See more See less
Managing clients requests by email and chat

Module 14

Managing clients requests by email and chat

Managing clients requests by email and chat

CG-MH235-EN
Free of Charge
E-Learning
English
365 days
Master the different steps and tools of the REDACT method and learn how to: Bounce back quickly, Express empathy, Discover the customer's needs, Announce a solution and Close the sale.
See more See less
How to map your customer journey

Module 15

How to map your customer journey

How to map your customer journey

CG-MH241-EN
Free of Charge
E-Learning
English
365 days
Master the route mapping process and disocver how to map the route and focus on the moments of truth.
See more See less
Providing Sales Support by Phone

Module 16

Providing sales support by phone

Providing Sales Support by Phone

CG-MH004-EN
Free of Charge
E-Learning
English
365 days
Meet the demands of the phone sales relationship. Identify the customer's motivations in order to respond effectively. Remain an effective sales liaison in a stressful situation.
See more See less

* Required Fields

Save
E-learning Format
E-Learning
Language
English
Subscription duration
365 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
4 hours
The estimated total effort it will take you to complete the learning product.