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Sales & Customer Relationship (Intensive)

Sales & Customer Relationship (Intensive)

CEG-BU-SACURE-I

GBP 31.90
excl. VAT

The Intensive bundles: Each course last 7 minutes and are used to consolidate
a previously learned skill.

This "Sales & Customer Relationship (Intensive)" learning package consists of the following 10 individual courses:

  • Conducting the negotiation process – Level 1
  • Conducting the negotiation process – Level 2
  • Conducting the negotiation process – Level 3
  • Managing objections – Level 1
  • Managing objections – Level 2
  • Managing objections – Level 3
  • Learn how to practice active listening
  • Ask the right questions to sell
  • Argue according to the customer profile
  • Managing urgent client requests


A detailed description of each individual course in this package can be found in the "What's included" tab on top.

After booking, this content is immediately available to you and can be used without restriction for 365 days.

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GBP 31.90

Conducting the negotiation process – Level 1

Module 1

Conducting the negotiation process – Level 1

Conducting the negotiation process – Level 1

CG-ME002-EN
Free of Charge
E-Learning
English
365 days
Learn about the process.View an example.Train yourself to negotiate to reach a mutually satisfactory conclusion through 4 situations composed of 5 interactions.
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Conducting the negotiation process – Level 2

Module 2

Conducting the negotiation process – Level 2

Conducting the negotiation process – Level 2

CG-ME006-EN
Free of Charge
E-Learning
English
365 days
Learn about the process View an example.Train yourself to negotiate to reach a mutually satisfactory conclusion.In this level, you do not have all the cards in hand to satisfy the requests.
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Conducting the negotiation process – Level 3

Module 3

Conducting the negotiation process – Level 3

Conducting the negotiation process – Level 3

CG-ME007-EN
Free of Charge
E-Learning
English
365 days
Learn about the process.View an example.Train yourself to negotiate to reach a mutually satisfactory conclusion.In this level, the situation is more difficult: your middleman refuses to make any compromise…
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Managing objections – Level 1

Module 4

Managing objections – Level 1

Managing objections – Level 1

CG-ME001-EN
Free of Charge
E-Learning
English
365 days
Learn about the DRAC method -Dig deeper, Rephrase, Argue/Adjust, Control/Concretize.Imagine an example of dealing with an objection.Practice dealing with objections while preserving the relationship with the different characters that you will meet.
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Managing objections – Level 2

Module 5

Managing objections – Level 2

Managing objections – Level 2

CG-ME012-EN
Free of Charge
E-Learning
English
365 days
Learn about the DRAC method - Dig deeper, Rephrase, Argue/Adjust, Control/Concretize.Imagine an example of dealing with an objection.Practice dealing with objections while preserving the relationship with the different characters that you will meet.In this module, you will need to adapt your solution to take into account the needs of your interlocutor.
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Managing objections – Level 3

Module 6

Managing objections – Level 3

Managing objections – Level 3

CG-ME015-EN
Free of Charge
E-Learning
English
365 days
Learn about the DRAC method - Dig deeper, Rephrase, Argue /Adjust, Control/Concretize.Imagine an example of dealing with an objection.Practice dealing with objections while preserving the relationship with the different characters that you will meet, even if there is little room for maneuver.
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Learn how to practice active listening

Module 7

Learn how to practice active listening

Learn how to practice active listening

CG-ME017-EN
Free of Charge
E-Learning
English
365 days
Learn how to practice active listening.See an example of an application.Practice using the main tools of active listening - questioning and reformulation, through interactions with different personalities.
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Ask the right questions to sell

Module 8

Ask the right questions to sell

Ask the right questions to sell

CG-ME018-EN
Free of Charge
E-Learning
English
365 days
Learn about the SAFIR method for questioning.Visualize an example of a potential question to better answer it.Practise questioning by interacting with different characters.
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Argue according to the customer profile

Module 9

Argue according to the customer profile

Argue according to the customer profile

CG-ME019-EN
Free of Charge
E-Learning
English
365 days
Learn about the SPNCMSE method to adapt your arguments according to client profiles.View an example of how to use the method. Practise developing adapted arguments by interacting with different characters.
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Managing urgent client requests

Module 10

Managing urgent client requests

Managing urgent client requests

CG-ME020-EN
Free of Charge
E-Learning
English
365 days
Learn how to manage urgent requests.Visualize an example of a potential question to better answer it.Practise managing urgent requests from your clients by interacting with different characters.
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E-learning Format
E-Learning
Language
English
Subscription duration
365 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
2 hours
The estimated total effort it will take you to complete the learning product.