Successful Telephone Follow-Ups

Successful Telephone Follow-Ups


GBP 17.90
excl. VAT
The 4 steps of a follow-up callActive listening techniquesDealing with a difficult customer

Who should attend

Everyone who wants to know how to carry out a follow-up call for late payments from customers.

Course Prerequisites

No prerequisites.

What you will learn

At the end of this module, you will be able to:Implement the 4 steps of a follow-up callUse active listening techniquesUnderstand how to react when faced with a difficult customer
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