Hybrid customer journey and experience

Hybrid customer journey and experience

CG-MHD282-EN

USD 22.50
excl. VAT
  • Pay Attention to the Customer's Interests
  • Omnichannel: A Winning Strategy
  • Delight the Customer for Exponential Results
  • It's Up to You Now!

Who should attend

All those who have to build a customer journey: marketing manager, customer relationship manager, customer experience manager, community manager, key account manager...

What you will learn

At the end of this module, you will be able to:

  • Design the customer journey according to their profile and what they value and leverage omnichannel frameworks in the hybrid world
  • Promote extraordinary experiences to delight customers

What’s included

A practical approach to promote effective strategies that provide a customer experience that allows you to retain and win new customers. Affirming your product/service in the market through customer satisfaction and generating results for your business.

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