ITIL 4 Specialist: Monitor, Support and Fulfil

ITIL 4 Specialist: Monitor, Support and Fulfil

PeopleCert NIC-PC-ITILMSF

USD 1,409.00
excl. VAT

A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.

The ITIL® 4 Specialist: Monitor, Support and Fulfil course is a self-paced e-learning program designed to equip IT professionals with the knowledge and tools to effectively oversee, support, and fulfil service delivery. As part of the ITIL 4 Practice Manager certification path, this course focuses on the day-to-day operational practices that ensure service quality, availability, and user satisfaction. It integrates key elements of monitoring, support services, and fulfilment activities to help build high-performing, user-centric IT environments.

Who should attend

This course is ideal for:

  • IT professionals involved in service operations and support

  • Service desk and technical support staff

  • IT operations managers and process owners

  • Practitioners pursuing the ITIL 4 Practice Manager or Managing Professional certification

  • Anyone responsible for ensuring reliable and effective IT service delivery

Course Prerequisites

  • The ITIL® 4 Foundation certification (required)

  • Familiarity with service operation environments and support processes is recommended

  • Prior completion of at least one ITIL 4 Specialist or Practitioner module is beneficial

What you will learn

By the end of the course, you will be able to:

  • Monitor and measure service performance using ITIL 4 practices

  • Support users and resolve incidents efficiently across multiple channels

  • Fulfil service requests in line with agreed service levels and workflows

  • Understand and apply key practices such as Incident Management, Problem Management, Service Desk, and Service Request Management

  • Improve the user experience by integrating monitoring, support, and fulfilment processes

  • Prepare for the ITIL 4 Specialist: Monitor, Support and Fulfil certification exam

What’s included

  • Official eBook
  • Exam Voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked Sample Papers 

Additional information

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details. 

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