Managing clients requests by email and chat

About this course

Master the different steps and tools of the REDACT method and learn how to: Bounce back quickly, Express empathy, Discover the customer's needs, Announce a solution and Close the sale.

Who should attend

Any salespeople or web advisors who respond to clients via chat.

Course Prerequisites

No prerequisites

What you will learn

At the end of this module, you will be able to respond to a customer request by chat in a professional manner, by applying the REDACT method.

Additional information

This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.

Testimonials

E-learning Format

E-Learning

Language

English

Subscription duration

365 days

The time you will have access to the learning product once it has been activated.

Grace Period

30 days

Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.

Total effort

15 min

The estimated total effort it will take you to complete the learning product.

Name	Description	Lifetime
gdpr_cookie_consent	Stores the user's cookie consent state for the current domain	1 Year
gdpr_cookie_groups	Stores the user's cookie consent state for the current domain	1 Year
FLL_FRONTEND	Used for redirecting to sso client	1 Year
FLL_VIEW	Used to remember the store view you were last on.	1 Year
form_key	Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.	1 Day
mage-cache-sessid	This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.	1 Day
mage-cache-storage	This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.	1 Day
mage-cache-storage-section-invalidation	This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.	1 Day
mage-cache-timeout	This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.	1 Day
mage-messages	Necessary for the functionality of the website's chat-box function.	1 Day
PHPSESSID	Preserves user session state across page requests.	1 Day
product_data_storage	Necessary for the compare-products function on the website.	1 Day
recently_compared_product	Necessary for the compare-products function on the website.	1 Day
private_content_version	Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.	1 Year
__cf_bm	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	1 Day
disableNewsletterPopup	Used for disabling newsletter popup	1 Year
recently_compared_product_previous	Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.	1 Day
recently_viewed_product	Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.	1 Day
recently_viewed_product_previous	Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.	1 Day
section_data_ids	Used in context with the shopping cart functionality. Remembers any wish-list products and visitor credentials when checking out.	1 Day

Name	Description	Lifetime
geo_country		29 Days
geo_country_name		29 Days

Name	Description	Lifetime
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 Year
_gat	Used by Google Analytics to throttle request rate	1 Day
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 Day
_dc_gtm_UA_#	Used by Google Tag Manager to control the loading of a Google Analytics script tag.	1 Year
_ga_#	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	1 Year
collect	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.	1 Year
YSC	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	1 Year
VISITOR_INFO1_LIVE	Tries to estimate the users bandwidth on pages with integrated YouTube videos.	179 Days

PRINCE2 Agile® Foundation Training incl. Exam Voucher (English)

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Authentic and Successful Presentations

Managing clients requests by email and chat

Who should attend

Course Prerequisites

What you will learn

Additional information

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