The ServiceNow Configuration Management Database (CMDB) is a data repository made up of a series of tables that contain all the assets and services managed by a company. This information includes servers, network devices, applications, services and more.
The IT Service Desk can use the CMDB during an incident management process to better understand their network users' equipment and software; network managers can gain visibility into the servers, applications, and network devices on their network including the relationships between them.
The benefits of the ServiceNow CMDB extend throughout the NOW Platform and enhance Configuration Management capabilities including Service Management, Asset Management, Operations Management, Security Management, Cloud Operations, Event Management, and Compliance.
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