In this on demand course, attendees master the setup, configuration, and usage of the ServiceNow Customer Service Management application by a combination of self-study and lab work. This course is designed for system administrators, implementers, developers, and application specialists responsible for configuring and managing the Customer Service Management application.
If you have enrolled, an instance has been provided, and you will receive an email when it is ready for use. The instance will be available for 14 days and will terminate automatically at the end of that period. You can also mark the course complete using the Course Completion Submission, which will terminate the instance immediately and mark the course as completed.
Course Prerequisites
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- Instructor-Led, or
- On Demand
- ServiceNow Platform Implementation
- Instructor-Led or
- On Demand