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IT Service Management Fundamentals

IT Service Management Fundamentals

ServiceNow NIC-SNO-ITSMF

USD 500.00
excl. VAT

IT Service Management (ITSM) is a concept that involves the delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. 

This course focuses on the lifecycle and process steps for Service Catalog, Request Management, Incident Management, Problem Management, and Change Management.

Supplemental information on Configuration Management (including Common Service Data Model) and Knowledge Management, and how they are used to support the ITSM applications listed above, is also provided.

Course Prerequisites

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
    • Instructor-Led, or
    • On Demand

Additional information

It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.

Industry Partners

ServiceNow
Institution
ServiceNow
The institution that is responsible for the courseware (and lab environment, if included) of this learning product.
E-learning Format
E-Learning
Language
English
Subscription duration
365 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
9 hours
The estimated total effort it will take you to complete the learning product.