Major Incident Management Fundamentals

Major Incident Management Fundamentals


USD 500.00
excl. VAT

What happens when things go wrong in the enterprise? What should the business do when something significant goes wrong? Preparing a plan, working the plan, and executing the plan are vital components when addressing critical issues in the enterprise.  

That's why ServiceNow created Major Incident Management (MIM): to increase employee productivity and minimize disruption to end users by ensuring business continuity with streamlined service restoration. MIM uses actionable information and embedded proven practice workflows to resolve issues quickly. It also improves transparency and customer satisfaction with easy end‑user access to bidirectional communications, status, and work‑related activities.

After completing this course, continue your MIM journey with Major Incident Management Implementation On Demand. 

What you will learn

  • Describe Major Incident Management application features and processes within the Now Platform™
  • Understand the Major Incident Management roles within the Now Platform™
  • Propose and accept major incident candidates
  • Utilize the Major Incident Management Workbench and Dashboard
  • Identify the integration capabilities between ServiceNow and Slack
  • Describe the integration capabilities between ServiceNow and Microsoft Teams

Additional information

It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.