Explore the key components of Major Incident Management in the ServiceNow platform. Activate and configure the MIM application to fit your business needs, which will prepare your organization to resolve a major incident quickly and efficiently.
What you will learn
- How to configure the major incident properties
- How to configure alert management rules
- How to configure major incident trigger rules
- How to create and configure on-call schedules and on-call trigger rules
- How to create communication plans and tasks
- How to build an integration with Slack
- How to build an integration with Microsoft Teams
- How to leverage quick start tests for Major Incident Management
Additional information
It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
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