Performance Analytics is a performance optimization solution that helps reduce costs, identify bottlenecks, and improve the efficiency of your processes and services. This course will help accelerate continual service improvement in your organization. This course is for new users of Performance Analytics and anyone looking to get started with business process performance management for improved service delivery.
What you will learn
- Describe how Performance Analytics enables continual service improvement and allows you to make better organizational decisions
- Identify the Performance Analytics components and solution architecture
- Recognize the metrics that matter
- Define key terms and deployment milestones
- Distinguish between Reporting and Performance Analytics
- Accelerate deployment with Analytics Solutions
- Implement Perform Analysis for continual service improvement
Additional information
It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
Industry Partners
