Learn about the robust controls in a base ServiceNow instance through lessons and hands-on labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate the application of concepts - and the on demand format allows you to work at your own pace.
This course explores ServiceNow applications and how they are defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course continues on by examining reporting. It examines how ServiceNow reporting enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist followed by data hygiene and the importance of maintaining the system humming, which also provides better user experience. The course wraps up by reviewing ServiceNow integrations with many third-party applications and data sources.
Who should attend
This course is designed for ServiceNow System Administrators who are wanting to take their skills to the next level and learn advanced platform administration techniques
Course Prerequisites
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- Instructor-Led, or
- On Demand
- Fundamental administration core concepts
- Application Navigator
- Form configuration
- List configuration
- System settings
- Update Sets
- 2-3 months ServiceNow administration experience
- JavaScript experience
What you will learn
Upon completion of this course, attendees will be able to:
- Identify ServiceNow applications and application components
- Explain the difference between application configurations and customizations
- Describe best practices for reporting efficiencies within the ServiceNow platform
- Debug and troubleshoot various instance scenarios
- Identify various factors affecting performance
- Recognize different data paths into the ServiceNow platform
Additional information
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