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To use your emotions to build a strong relationship with the customer throughout the sales process.PMI accreditation: earn 0.5 points toward your Leadership certification.
Wer teilnehmen sollte
All commercial professionals.All professionals that need to negotiate with a client.
Kursvoraussetzungen
To complete this module you must work through both Part A and B.
Was du lernen wirst
To use your emotions to build a strong relationship with the customer throughout the sales process. To understand the role of emotions in a business relationship. To manage a customer's negative emotions and restore trust.
Zusätzliche Informationen
This course is eligible for 0.5 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.