Major Incident Management Fundamentals

What happens when things go wrong in the enterprise? What should the business do when something significant goes wrong? Preparing a plan, working the plan, and executing the plan are vital components when addressing critical issues in the enterprise.  

That's why ServiceNow created Major Incident Management (MIM): to increase employee productivity and minimize disruption to end users by ensuring business continuity with streamlined service restoration. MIM uses actionable information and embedded proven practice workflows to resolve issues quickly. It also improves transparency and customer satisfaction with easy end‑user access to bidirectional communications, status, and work‑related activities.

After completing this course, continue your MIM journey with Major Incident Management Implementation On Demand. 

• Describe Major Incident Management application features and processes within the Now Platform™
• Understand the Major Incident Management roles within the Now Platform™
• Propose and accept major incident candidates
• Utilize the Major Incident Management Workbench and Dashboard
• Identify the integration capabilities between ServiceNow and Slack
• Describe the integration capabilities between ServiceNow and Microsoft Teams