Major Incident Management Implementation

Major Incident Management Implementation


EUR 470.00
excl. VAT

Explore the key components of Major Incident Management in the ServiceNow platform. Activate and configure the MIM application to fit your business needs, which will prepare your organization to resolve a major incident quickly and efficiently.

What you will learn

  • How to configure the major incident properties
  • How to configure alert management rules
  • How to configure major incident trigger rules
  • How to create and configure on-call schedules and on-call trigger rules
  • How to create communication plans and tasks
  • How to build an integration with Slack 
  • How to build an integration with Microsoft Teams
  • How to leverage quick start tests for Major Incident Management

Additional information

It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
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