Customer relationship: building trust

Customer relationship: building trust


GBP 17.90
excl. VAT
Identifying the challenges of customer contact.Being successful in the face-to-face meeting.Establishing close communication with the customer.Restoring the balance in sensitive situations.PMI accreditation: earn 0.5 points toward your Leadership certification.

Who should attend

Anyone who works in direct contact with customers.

Course Prerequisites

No prerequisites.

What you will learn

By the end of this module, you will be able to implement good practices in order to be seen as trustworthy by the customer.You will know how to boost your company's image, establish close communication with your customer and identify how to manage sensitive situations.
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