Customer relationship: creating commitment

Customer relationship: creating commitment


GBP 17.90
excl. VAT
Using the customer's needs to support your argument.Focusing on customer benefits to deliver satisfaction.Using service-oriented language.Securing customer loyalty, even in a deadlock.PMI accreditation: earn 0.5 points toward your Leadership certification.

Who should attend

Anyone who works in direct contact with customers.

Course Prerequisites

No prerequisites.

What you will learn

By the end of this module, you will be able to secure customer agreement to your solutions by capturing the customer's attention, supporting your proposals with well-structured arguments and guiding the decision-making process.
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