Customer relationship: practicing active listening

Customer relationship: practicing active listening


GBP 17.90
excl. VAT
Encouraging customers to talk when making contact.Asking the right questions.Managing obstacles to mutual understanding.Using the right techniques to achieve empathic listening.PMI accreditation: earn 0.5 points toward your Leadership certification.

Who should attend

Anyone who works in direct contact with customers.

Course Prerequisites

No prerequisites.

What you will learn

By the end of this module, you will be able to establish successful first contact with your customer and glean the information you need by asking the right questions.
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