Customer Service Management Fundamentals

Customer Service Management Fundamentals


GBP 405.00
excl. VAT

In this on demand course, attendees master the setup, configuration, and usage of the ServiceNow Customer Service Management application by a combination of self-study and lab work. This course is designed for system administrators, implementers, developers, and application specialists responsible for configuring and managing the Customer Service Management application.

If you have enrolled, an instance has been provided, and you will receive an email when it is ready for use. The instance will be available for 14 days and will terminate automatically at the end of that period. You can also mark the course complete using the Course Completion Submission, which will terminate the instance immediately and mark the course as completed.

Course Prerequisites

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
    • Instructor-Led, or
    • On Demand
  • ServiceNow Platform Implementation
    • Instructor-Led or
    • On Demand

Additional information

It may take two to three business days for course credentials to be provided. Please also note that a Now Learning account with ServiceNow is mandatory in order to use this course. Account details for this are obtained from the customer after the order has been placed.
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