ITIL® 4 Foundation (English) incl. Exam Voucher

From the basic ITIL Foundation principles and key terms to common practices such as continual improvement, incident management and change control to preparation for the official exam, you will experience the entire ITIL 4 Foundation training course using an interactive and practical approach. This means that our certified ITIL 4 Foundation trainer will teach you all the content in a constant exchange using memorable examples - without any boredom.

Maximum flexibility with the official ITIL 4 Foundation e-learning! You can start, pause or resume the ITIL 4 Foundation training whenever it suits you - on a device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. As well as quizzes and other knowledge checking activities, our learning checklists help you to test your understanding and identify areas for improvement. Delivered through the Canvas Learning Management System (LMS), the ITIL 4 Foundation Official eLearning will revolutionize your learning experience.

Your advantages

• 9-hour content
• Mouth-friendly learning modules
• Interactive & engaging content
• Self-directed learning
• Learn at your own pace
• In-depth case studies
• Progress tracking in real time
• Structured learning checklist
• Embedded ITIL Glossary

ITIL 4 Foundation training is designed to introduce a wide range of IT professionals and business people to the fundamentals of IT Service Management (ITSM) as defined by ITIL 4. While the framework provides in-depth concepts and practices, the Foundation training is designed to be accessible to beginners while providing valuable insights for experienced practitioners.

The main target groups include:

• IT Professionals: include system administrators, network administrators, software developers, database administrators, and other professionals directly involved in the creation, delivery, and support of IT services.
• ITSM Practitioners: Individuals already working in areas of IT Service Management who wish to update their knowledge or obtain a formalized certificate in ITIL 4.
• IT executives: Managers and team leaders who have responsibility for IT teams or departments and want to implement ITIL best practices in their operations.
• Project managers and coordinators: This group can benefit from an understanding of ITIL practices, as they often work with ITSM teams and coordinate projects that are influenced by ITIL guidelines.
• IT and Business Process Consultants: Individuals who advise organizations on how to improve their IT and business processes can benefit from a deep understanding of ITIL 4.
• Stakeholders from other business units: Given the increasing merging of IT and business, professionals from other departments, such as sales, marketing, and customer support, can also benefit from an understanding of ITIL fundamentals.
• Entry-level IT professionals: Young professionals or graduates looking to enter the IT world can benefit from the Foundation training as it provides a solid understanding of ITSM best practices.

In summary, the ITIL 4 Foundation training is designed for anyone who wants to gain a sound understanding of modern ITSM practices and realize the benefits of implementing ITIL 4 in an organization. It is suitable for both individuals and teams who want to maximize the value of IT services in their organizations.

• Understanding the ITIL framework: Learn what ITIL is all about, why it is essential to your business, and how to use it to maximize the value of your IT services.
• The four dimensions of service management: Discover the key aspects of IT service management - from organizations and people to technology and partners.
• The ITIL Service Value System (SVS): Understand how to create real business value through the SVS and how all the components of this system interact optimally.
• Fundamental Concepts: Dive deep into the core concepts of ITIL 4 and learn about the Service Value Chain, various practices, and core principles.
• ITIL Practices: Explore ITIL practices that help you optimize your IT service management.
• The Seven ITIL Guiding Principles: Learn the essential principles that will help you successfully apply ITIL practices to your everyday business.
• Adaptability in a digital world: Gain insights into the opportunities and challenges of digital transformation and how ITIL 4 can help you stay ahead.
• Practical applications: Our training doesn't just offer theory - we show you how to apply ITIL in real business situations so you get immediate value.
• Preparation for the exam: Our goal is that at the end of the course you are well prepared to pass the ITIL 4 Foundation exam with flying colors.

Please note:
After completing your order, you will receive your login details for the course and further information by email from the course provider within two business days.

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The ITIL® 4 Foundation (English) incl. Exam Voucher course is provided by SERVIEW, an ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.