Hardware Asset Management Fundamentals

Setting up an effective Hardware Asset Management (HAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, determining what the hardware asset processes should look like, and how the technology can support these items. Most successful HAM programs involve a variety of people and departments, including IT, finance, services, and end users. Investing time and careful consideration to build out the HAM practice produces a higher quality outcome.

In this interactive course, you will master the setup, configuration, and use of the ServiceNow® ITSM Asset Management and Hardware Asset Management (HAM) applications, with a focus on:

• Controlling hardware and consumable inventory that is purchased and used
• Managing the cost of purchasing and managing hardware asset receiving
• Managing and optimizing the hardware asset life cycle from planning to disposal
• Achieving compliance with relevant standards and regulations
• Improving IT asset services for end users
• Creating standards and processes for managing assets

A ServiceNow instance will be initiated upon enrollment and you will receive an email when it is ready for use. The instance will be available for two weeks and will terminate automatically at the end of that period.

No extensions will be granted beyond the prescribed two week period with regard to your instance availability, so please plan accordingly.

Hardware Asset Management Fundamentals is a key component in preparing for the CIS-Hardware Asset Management exam.

This course will teach you how to set up an effective Hardware Asset Management (HAM) practice. Learn how to:

• Control hardware and consumable inventory that is purchased and used
• Manage the cost of purchasing and managing hardware asset receiving
• Manage and optimize the hardware asset life cycle from planning to disposal
• Achieve compliance with relevant standards and regulations
• Improve IT asset services for end users
• Create standards and processes for managing assets