Managing customer incivility

Managing customer incivility


GBP 17.90
excl. VAT
Identify points of vigilance in the handling of incivilities.Manage incivilities in a progressive way, in 3 steps.Use the 'empty bucket' method.

Who should attend

Anyone who has to deal with customer incivilities (derogatory comments, insults, threats).

Course Prerequisites

No prerequisites.

What you will learn

Adopt good practices to manage a client who is uncivil towards you (derogatory comments, insults, threats).Recharge your batteries to remove the overload of negative emotions.
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