Using emotions to build trust. Part A

Using emotions to build trust. Part A

CG-MH138A-EN

GBP 17.90
excl. VAT
To use your emotions to build a strong relationship with the customer throughout the sales process.PMI accreditation: earn 0.5 points toward your Leadership certification.

Who should attend

All commercial professionals.All professionals that need to negotiate with a client.

Course Prerequisites

To complete this module you must work through both Part A and B.

What you will learn

To use your emotions to build a strong relationship with the customer throughout the sales process. To understand the role of emotions in a business relationship. To manage a customer's negative emotions and restore trust.
Write Your Own Review

Only registered users can write reviews. Please Sign in or create an account