Handling angry customers

Handling angry customers

CG-MFH035-EN

EUR 20.00
excl. VAT
Use the STAR method.Adapt your response to facts, opinions or emotions.

Who should attend

Anyone in contact with customers.

Course Prerequisites

No prerequisites.

What you will learn

Adopt good practices to manage angry customers.

Additional information

This course is eligible for 0.25 PDUs according to the PMI Triangle. 
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.

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