ITIL 4 Specialist: Create, Deliver and Support

ITIL 4 Specialist: Create, Deliver and Support

PeopleCert NIC-PC-ITILCDS

EUR 1,175.00
excl. VAT

Enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and foster a culture of continuous improvement.

The ITIL® 4 Specialist: Create, Deliver and Support course is a core module in the ITIL 4 Managing Professional stream. This self-paced e-learning program focuses on the integration of value streams, practices, and technologies to design, build, deliver, and support IT-enabled products and services. It provides practical guidance for managing teams, workflows, service performance, and end-to-end delivery, equipping professionals with the skills needed to ensure consistent value creation in IT service operations.

Who should attend

This course is ideal for:

  • IT operations managers and service delivery professionals

  • Technical support leaders, process owners, and team leads

  • ITSM professionals aiming for the ITIL 4 Managing Professional certification

  • Anyone involved in the creation, deployment, and continuous support of IT services

Course Prerequisites

  • TIL® 4 Foundation certification (required)

  • Practical experience in IT service management and operations (recommended)

What you will learn

After completing this course, you will be able to:

  • Design and integrate service value streams to deliver user-centric services

  • Effectively manage service performance, quality, and workflows

  • Coordinate across teams and roles to ensure consistent service delivery

  • Apply ITIL practices such as Service Desk, Incident Management, Problem Management, and Monitoring & Event Management

  • Use tools and techniques to support scalable and efficient service operations

  • Prepare for the ITIL 4 Specialist: Create, Deliver and Support certification exam

What’s included

  • Official eBook
  • Exam Voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked Sample Papers 

Additional information

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details. 

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