Managing customer incivility

Managing customer incivility

CG-MFH036-EN

EUR 20.00
excl. VAT
Identify points of vigilance in the handling of incivilities.Manage incivilities in a progressive way, in 3 steps.Use the 'empty bucket' method.

Who should attend

Anyone who has to deal with customer incivilities (derogatory comments, insults, threats).

Course Prerequisites

No prerequisites.

What you will learn

Adopt good practices to manage a client who is uncivil towards you (derogatory comments, insults, threats).Recharge your batteries to remove the overload of negative emotions.

Additional information

This course is eligible for 0.25 PDUs according to the PMI Triangle. 
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.

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