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Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service

Microsoft MB-240-LAAS

Free of Charge
This three-MOC packaged set aligned to Microsoft Exam MB-240: Microsoft Dynamics 365 for Field Service contains courseware that helps prepare students for Exams MB-240. Passing this exam is required to earn the Microsoft Dynamics 365 for Field Service Functional Consultant Associate.

Courses in this packaged set:

  • MB-240T01: Configuring Dynamics 365 for Field Service
  • MB-240T02: Work order and delivery execution for Dynamics 365 for Field Service
  • MB-240T03: Universal Resource Scheduling for Dynamics 365 for Field Service

Course Prerequisites

Before attending this course, students must have:

  • Basic understanding of Dynamics 365 features, functionality, and navigation.
  • Familiarity with Dynamics 365 configuration is helpful.

What you will learn

After completing this course, you will be able to:

  • Identify the key components involved in Field Service Implementations.
  • Define the products and services that will be delivered to customers.
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.
  • Configure the system to support resource needs.
  • Define commonly reported issues and template them for easier consumption.
  • Identify the key areas involved in a work orders lifecycle.
  • Generate agreements that can be used to automatically create work orders.
  • Leverage the inventory management capabilities of Dynamics 365 for Field Service.
  • Create and work Purchase Orders through their lifecycle.
  • Deploy and Configure the Field Service Mobile Application
  • Identify the core components used to schedule items.
  • Configure the application to best leverage the scheduling features.
  • Leverage scheduling features to locate and schedule resources for work.
  • Tailor the application to best represent organizational needs.
  • Develop solutions that can be used to schedule single or multiple resources.
  • Identify the extension options available as part of Universal Resource Scheduling.
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Free of Charge

Configuring Dynamics 365 for Field Service

Module 1

Configuring Dynamics 365 for Field Service

Configuring Dynamics 365 for Field Service

Microsoft MB-240.1
Free of Charge
Microsoft
Open edX
30 days

More and more organizations are relying on mobile work forces to deliver their products and services to their customer. Dynamics 365 for Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in efficiently identifying and scheduling resources as well as assisting in managing workloads for mobile workers.

This course, regardless of you experience with Dynamics 365’s Field Service application will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying where to begin and as well as the organizational considerations that will drive configuration decisions. Additionally, it will focus on common configuration aspects such as product and pricing considerations, work order and system configuration, resource planning and configuration, as well as many additional topics critical to implementation success.

This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.

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Work order and delivery execution for Dynamics 365 for Field Service

Module 2

Work order and delivery execution for Dynamics 365 for Field Service

Work order and delivery execution for Dynamics 365 for Field Service

Microsoft MB-240.2
Free of Charge
Microsoft
Open edX
30 days

More and more organizations are relying on mobile work forces to deliver their products and services to their customer. Dynamics 365 for Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in efficiently identifying and scheduling resources as well as assisting in managing workloads for mobile workers.

This course, regardless of you experience with Dynamics 365’s Field Service application will equip students with the skills necessary to deliver and execute identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying what a typical work order lifecycle looks like as well as the organizational considerations that will drive configuration decisions. Additionally, it will focus on common components that are commonly used and are related to work orders including agreements, inventory components, and purchasing, as well as mobility strategies.

This course helps students better understand the bigger picture and end goals focused around work order delivery and execution that aid in designing more efficient solutions that align with customer and organizational goals.

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Universal Resource Scheduling for Dynamics 365 for Field Service

Module 3

Universal Resource Scheduling for Dynamics 365 for Field Service

Universal Resource Scheduling for Dynamics 365 for Field Service

Microsoft MB-240.3
Free of Charge
Microsoft
Open edX
30 days

Any organization that requires resources to execute services needs to efficiently be able to identify and schedule based on requirements defined by organizational needs. Dynamics 365’s Universal Resource Scheduling solutions organizations more effectively manage and schedule these resources by providing a configurable toolset that helps to identifying and scheduling single or multiple resources based on requirements.

This course, regardless of you experience with Dynamics 365’s Universal Resource Scheduling solution will equip students with the skills necessary to configure and consume the tools available to more efficiently manage organizational resources. Key topics include identifying where to begin and as well as the organizational considerations that will drive resource scheduling decisions. A primary focus will be on how to best leverage the tools that are available to locate and schedule resources such as using the schedule board, leveraging the schedule assistant, and how to handle cancelations and rebooking scenarios. Additionally, we will examine customization scenarios such as enabling items for scheduling, defining schedule board options, working with multiple schedule boards, and extending the core scheduling functionality.

This course helps students better understand what is important to organizations when scheduling resources and focuses on implementation considerations that aid in designing more efficient solutions that align with customer and organizational goals.

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Industry Partners

Microsoft
Institution
Microsoft
The institution that is responsible for the courseware (and lab environment, if included) of this learning product.
E-learning Format
Open edX
Subscription duration
30 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
24 to 48 hours in total
The estimated total effort it will take you to complete the learning product.