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Sales & Customer Relationship (Classic)

Sales & Customer Relationship (Classic)

CEG-BU-SACURE-C

EUR 53.00
excl. VAT

The Classic bundles: They last 15 to 20 minutes each course and offer a user friendly
interactive experience on much-needed key business basics.

This "Sales & Customer Relationship (Classic)" learning package consists of the following 16 individual courses:

  • The challenges of customer relations
  • Customer relationship: building trust
  • Customer relationship: practicing active listening
  • Customer relationship: creating commitment
  • Developing loyalty through customer relationships
  • The art of persuading through listening. Part A
  • The art of persuading through listening. Part B
  • Convincing customers with a winning offer
  • Prepare for a win-win negotiation
  • Creating a Win-Win sales approach
  • Establishing the right sales commitments
  • Keys to BtoC sales cycle
  • Keys to BtoB sales cycle
  • Managing clients requests by email and chat
  • How to map your customer journey
  • Providing sales support by phone

A detailed description of each individual course in this package can be found in the "What's included" tab on top.

After booking, this content is immediately available to you and can be used without restriction for 365 days.

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EUR 53.00

The challenges of customer relations

Module 1

The challenges of customer relations

The challenges of customer relations

CG-MH100-EN
Free of Charge
E-Learning
English
365 days
Defining customer satisfaction assessment criteria.Understanding the difference between meeting expectations and creating customer loyalty.Identifying the moments of truth in the customer relationship.Mastering the key emotions in developing customer loyalty.Achieving success in the emotional aspect of customer relations.PMI accreditation: earn 0.5 points toward your Leadership certification.
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Customer relationship: building trust

Module 2

Customer relationship: building trust

Customer relationship: building trust

CG-MH101-EN
Free of Charge
E-Learning
English
365 days
Identifying the challenges of customer contact.Being successful in the face-to-face meeting.Establishing close communication with the customer.Restoring the balance in sensitive situations.PMI accreditation: earn 0.5 points toward your Leadership certification.
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Customer relationship: practicing active listening

Module 3

Customer relationship: practicing active listening

Customer relationship: practicing active listening

CG-MH102-EN
Free of Charge
E-Learning
English
365 days
Encouraging customers to talk when making contact.Asking the right questions.Managing obstacles to mutual understanding.Using the right techniques to achieve empathic listening.PMI accreditation: earn 0.5 points toward your Leadership certification.
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Customer relationship: creating commitment

Module 4

Customer relationship: creating commitment

Customer relationship: creating commitment

CG-MH103-EN
Free of Charge
E-Learning
English
365 days
Using the customer's needs to support your argument.Focusing on customer benefits to deliver satisfaction.Using service-oriented language.Securing customer loyalty, even in a deadlock.PMI accreditation: earn 0.5 points toward your Leadership certification.
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Developing loyalty through customer relationships

Module 5

Developing loyalty through customer relationships

Developing loyalty through customer relationships

CG-MH104-EN
Free of Charge
E-Learning
English
365 days
Securing loyalty through satisfaction.Identifying how to become your customer's preferred supplier.Managing dissatisfaction.Cross-selling through advice.PMI accreditation: earn 0.5 points toward your Leadership certification.
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The art of persuading through listening. Part A

Module 6

The art of persuading through listening. Part A

The art of persuading through listening. Part A

CG-MH135A-EN
Free of Charge
E-Learning
English
365 days
Incorporating the five stages of persuasion into your arguments.Using the benefits of listening to help you persuade others.Reassuring your customer that they are being listened to and understood.PMI accreditation: earn 0.5 points toward your Leadership certification.
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The art of persuading through listening.  Part B

Module 7

The art of persuading through listening. Part B

The art of persuading through listening.  Part B

CG-MH135B-EN
Free of Charge
E-Learning
English
365 days
Mastering the power of questioning to encourage the customer to think in a more mature way.Reinforcing your argument with active listening.PMI accreditation: earn 0.5 points toward your Leadership certification.
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Convincing customers with a winning offer

Module 8

Convincing customers with a winning offer

Convincing customers with a winning offer

CG-MH136-EN
Free of Charge
E-Learning
English
365 days
Identifying the factors driving your customer's buying decision.Adapting your offer and your arguments to cement your credibility.Using comparative arguments in an ethical way to convince your customer when faced with an offer from a competitor.Structuring your offer in a way that convinces effectively.PMI accreditation: earn 0.5 points toward your Leadership certification.
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Prepare for a win-win negotiation

Module 9

Prepare for a win-win negotiation

Prepare for a win-win negotiation

CG-MH233-EN
Free of Charge
E-Learning
English
365 days
Clarify the issues of the negotiation.Clarify your objectives.Prepare the negotiation and your arguments.Identify the concessions and possible compensations.PMI accreditation: earn 0.5 points toward your Leadership certification.
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Creating a Win-Win sales approach

Module 10

Creating a Win-Win sales approach

Creating a Win-Win sales approach

CG-MH130-EN
Free of Charge
E-Learning
English
365 days
Start with success in mind. Go beyond what is obvious. Prepare yourself.
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Establishing the right sales commitments

Module 11

Establishing the right sales commitments

Establishing the right sales commitments

CG-MH134-EN
Free of Charge
E-Learning
English
365 days
Deliver your promise. Implementing the solution with your buyer. Best practices for a successful follow-up.
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Keys to BtoC sales cycle

Module 12

Keys to BtoC sales cycle

Keys to BtoC sales cycle

CG-MH236-EN
Free of Charge
E-Learning
English
365 days
Master the four phases of customer interaction to succeed in sales.The welcoming phase: creating a favorable sales climate.The discovery phase: identify and identify the need behind the request expressed by the client.The sales-advice phase: presenting the most suitable solution while focusing on customer benefits.The engagement phase: comforting the customer in his purchasing decision and supporting him until the end.
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Keys to BtoB sales cycle

Module 13

Keys to BtoB sales cycle

Keys to BtoB sales cycle

CG-MH237-EN
Free of Charge
E-Learning
English
365 days
The 4 key phases of a sales interview in a B to B context:Create contact to initiate the conversationKnow the customer's needs to adapt the offerConvince using the benefits of the offer to persuade to buyConclude the sale to take the order away
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Managing clients requests by email and chat

Module 14

Managing clients requests by email and chat

Managing clients requests by email and chat

CG-MH235-EN
Free of Charge
E-Learning
English
365 days
Master the different steps and tools of the REDACT method and learn how to: Bounce back quickly, Express empathy, Discover the customer's needs, Announce a solution and Close the sale.
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How to map your customer journey

Module 15

How to map your customer journey

How to map your customer journey

CG-MH241-EN
Free of Charge
E-Learning
English
365 days
Master the route mapping process and disocver how to map the route and focus on the moments of truth.
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Providing Sales Support by Phone

Module 16

Providing sales support by phone

Providing Sales Support by Phone

CG-MH004-EN
Free of Charge
E-Learning
English
365 days
Meet the demands of the phone sales relationship. Identify the customer's motivations in order to respond effectively. Remain an effective sales liaison in a stressful situation.
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E-learning Format
E-Learning
Language
English
Subscription duration
365 days
The time you will have access to the learning product once it has been activated.
Grace Period
30 days
Grace Period is the time between booking and automatic activation. After completing your order, you usually have 30 days until a product is automatically activated and the official subscription period begins.
Total effort
4 hours
The estimated total effort it will take you to complete the learning product.