Successful Telephone Follow-Ups

Successful Telephone Follow-Ups

CG-MFD042-EN

EUR 20.00
excl. VAT
The 4 steps of a follow-up callActive listening techniquesDealing with a difficult customer

Who should attend

Everyone who wants to know how to carry out a follow-up call for late payments from customers.

Course Prerequisites

No prerequisites.

What you will learn

At the end of this module, you will be able to:Implement the 4 steps of a follow-up callUse active listening techniquesUnderstand how to react when faced with a difficult customer

Additional information

This course is eligible for 0.25 PDUs according to the PMI Triangle. 
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.

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