Using emotions to build trust. Part A

Using emotions to build trust. Part A

CG-MH138A-EN

EUR 20.00
excl. VAT
To use your emotions to build a strong relationship with the customer throughout the sales process.PMI accreditation: earn 0.5 points toward your Leadership certification.

Who should attend

All commercial professionals.All professionals that need to negotiate with a client.

Course Prerequisites

To complete this module you must work through both Part A and B.

What you will learn

To use your emotions to build a strong relationship with the customer throughout the sales process. To understand the role of emotions in a business relationship. To manage a customer's negative emotions and restore trust.

Additional information

This course is eligible for 0.5 PDUs according to the PMI Triangle. 
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.

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