Using emotions to build trust. Part B

Using emotions to build trust. Part B

CG-MH138B-EN

EUR 20.00
excl. VAT
Express your own negative emotions.Use authentic positive emotions.Feed the positive emotions of the client in the concluding phase.PMI accreditation: earn 0.5 points toward your Leadership certification.

Who should attend

All commercial professionals.All professionals that need to negotiate with a client.

Course Prerequisites

To complete this module you will need to have worked through Part A.

What you will learn

Express your own negative emotions.Use authentic positive emotions.Feed the positive emotions of the client in the concluding phase.

Additional information

This course is eligible for 0.5 PDUs according to the PMI Triangle. 
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.

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