Developing loyalty through customer relationships

Developing loyalty through customer relationships


GBP 17.90
excl. VAT
Securing loyalty through satisfaction.Identifying how to become your customer's preferred supplier.Managing dissatisfaction.Cross-selling through advice.PMI accreditation: earn 0.5 points toward your Leadership certification.

Who should attend

Anyone who works in direct contact with customers.

Course Prerequisites

No prerequisites.

What you will learn

By the end of this module, you will be able to build customer loyalty at each contact, cross-sell effectively and deal with potential complaints.
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