How to map your customer journey

How to map your customer journey


GBP 17.90
excl. VAT
Master the route mapping process and disocver how to map the route and focus on the moments of truth.

Who should attend

All those who have to build a customer journey: Quality manager, marketing manager, customer relationship manager, customer experience manager ...

Course Prerequisites

No prerequisites

What you will learn

Once you've completed the module you will be able to: Identify the contributions of the 'building the customer journey' approach. Map the customer journey. Anticipate moments of truth. Identify what to do next to optimize the customer experience.
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