Managing clients requests by email and chat

Managing clients requests by email and chat


GBP 17.90
excl. VAT
Master the different steps and tools of the REDACT method and learn how to: Bounce back quickly, Express empathy, Discover the customer's needs, Announce a solution and Close the sale.

Who should attend

Any salespeople or web advisors who respond to clients via chat.

Course Prerequisites

No prerequisites

What you will learn

At the end of this module, you will be able to respond to a customer request by chat in a professional manner, by applying the REDACT method.
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