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Learn how to manage urgent requests.Visualize an example of a potential question to better answer it.Practise managing urgent requests from your clients by interacting with different characters.
Who should attend
All individuals in contact with clients.
Course Prerequisites
No prerequisites required.
What you will learn
Practise adopting the right approach and asking the right questions when faced with an urgent request in order to both make realistic commitments and maintain a good relationship with your client.
Additional information
This course is eligible for 0.25 PDUs according to the PMI Triangle.
Learners are to collect the PDUs (points) themselves and declare them on the official PMI website.