The challenges of customer relations

The challenges of customer relations


GBP 17.90
excl. VAT
Defining customer satisfaction assessment criteria.Understanding the difference between meeting expectations and creating customer loyalty.Identifying the moments of truth in the customer relationship.Mastering the key emotions in developing customer loyalty.Achieving success in the emotional aspect of customer relations.PMI accreditation: earn 0.5 points toward your Leadership certification.

Who should attend

Anyone who works in direct contact with customers.

Course Prerequisites

No prerequisites.

What you will learn

In this module, you will learn to identify and take account of the operational and relationship expectations of your customers to better satisfy them. You will incorporate the emotional dimension into your customer relationships in order to better secure customer loyalty.
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